Privacy Policy
1. Introduction
At marqavs.com (“Website”, “we”, “us”, “our”), we are firmly committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and secure your information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are dedicated to ensuring that your personal data is handled with the highest degree of confidentiality, integrity, and transparency.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, customers, and others who access or use marqavs.com. marqavs.com is the data controller in relation to the processing of your personal data, meaning we determine the purpose and method of processing your data in accordance with data protection laws.
If you have any questions about this Privacy Policy or our data practices, you may contact us at: [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data, depending on your interaction with our Website and services. These categories include:
a. Usage Data
Information about how you use our Website and services, including browser type, time zone setting, IP address, geographic location, visit duration, referring URLs, page interaction data, and session information.
b. Account Data
Details provided when you create an account or register for an event or service through marqavs.com, including your full name, address, email address, phone number, and login credentials.
c. Profile Data
Data such as your preferences, purchase history, interests, feedback, reviews, and usage behavior, collected to tailor your experience and improve our offerings.
d. Communication Data
Records of communications with us, including support requests, inquiries, chat transcripts, email records, customer service interactions, and related metadata.
e. Technical Data
Device-specific information including operating system, mobile identifiers, screen resolutions, plug-ins, language settings, and system configurations used to access our Website.
f. Transaction Data
Details related to payments and purchases made through marqavs.com, including billing and delivery addresses, credit/debit card information (processed through secure third-party providers), transaction history, and order details.
g. Preference Data
Information related to your consent for marketing communications, product alerts, and notifications, as well as implied interests gathered through browsing and behavioral cues.
4. Legal Bases for Processing
We rely on the following lawful bases under the GDPR and CCPA depending on the nature of the processing:
– Consent: When you provide explicit consent to receive marketing or communications or to submit personal data voluntarily.
– Contractual Necessity: Where processing is required to fulfill our contractual obligations to you (e.g., delivery of goods or account management).
– Legal Obligation: For compliance with applicable legal or regulatory requirements.
– Legitimate Interest: Where we process your data for purposes such as service improvement, security, fraud prevention, and customer support, provided such interest is not overridden by your rights and freedoms.
5. Your Rights
You have several rights under applicable data protection laws. Subject to verification, you may:
– Access: Request access to your personal data, including the categories of data collected and the purposes of processing.
– Rectification: Ask for corrections to inaccurate or incomplete data we store.
– Erasure: Request deletion of your personal data, subject to certain exceptions.
– Restriction: Request limits on the processing of your data under certain circumstances.
– Portability: Obtain and reuse your personal data for your own purposes across different services, where technically feasible.
To exercise your rights, please contact us at [email protected]. We will respond in accordance with the timelines required by law.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data. These include:
– End-to-end encryption of data in transit and at rest.
– Access control protocols and role-based permissions.
– Regular data backups and disaster recovery controls.
– Ongoing cybersecurity training and awareness programs for staff.
– Secure payment gateways for processing financial transactions.
Although we make every effort to protect your personal data, no transmission method is completely secure. Users are encouraged to use strong, unique passwords and take other basic security precautions.
7. International Transfers
Your personal data may be stored or transferred outside your jurisdiction, including to countries that may not provide the same level of data protection as your home country. When transferring data internationally, we:
– Use standard contractual clauses approved by the European Commission.
– Ensure our service providers sign data processing agreements and commit to GDPR-compliant practices.
– Employ measures to meet local privacy laws in the regions where we operate or serve customers, including the U.S., EEA, and other territories.
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage Data: Up to 12 months post-collection.
– Account Data: As long as your account is active or required for our services.
– Profile Data: Regularly reviewed for relevancy; retained no longer than 3 years.
– Communication Data: Typically retained for 24 months.
– Technical Data: Stored for diagnostic and analytical purposes for up to 12 months.
– Transaction Data: Retained for at least 7 years for accounting and taxation compliance.
– Preference Data: Retained until consent is withdrawn or the purpose expires.
We securely dispose of personal data once retention periods expire.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance functionality, analyze usage, and tailor content. Cookies we use include:
– Essential Cookies: Required for site operation and core services, such as login and session management.
– Functional Cookies: Enhance usability based on your site preferences and choices.
– Analytics Cookies: Collect aggregated, anonymized data on website usage patterns.
– Performance Cookies: Help us improve load speed, responsiveness, and site behavior under various conditions.
Cookies do not grant us access to your computer or identifiable information unless explicitly provided by the user.
10. Cookie Management and Compliance
In accordance with GDPR and CCPA requirements:
– You will be presented with options to accept, reject, or customize cookie preferences upon your first visit to marqavs.com.
– You can modify your preferences or withdraw consent at any time via our Cookie Settings panel.
– Browser settings can also be used to delete or block cookies.
For more information or to exercise your rights concerning cookies, contact us at [email protected].
11. Special Protections for Children Under 13
marqavs.com is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data without parental consent, please contact us so we can take appropriate steps to remove the information and comply with all legal obligations.
12. Policy Updates & User Notification
We reserve the right to update, modify, or amend this Privacy Policy at our discretion. When changes are made, we will notify users through prominent banners, alerts on marqavs.com, or by email (if appropriate). It is your responsibility to periodically review this Privacy Policy for updates. Continued use of the Website constitutes acceptance of the current version of the policy.
13. Contact Information
For any inquiries, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us directly at:
Email: [email protected]
Website: https://marqavs.com
We are committed to protecting your privacy, complying with applicable privacy regulations, and addressing your concerns in a prompt and effective manner.